What name will show up on my credit card?
One of the following discrete descriptors will appear on your bill:
Website Billing, SegPay, CCBill, Epoch, Verotel, GXBill, achdebit, KB Productions, CustomerCare.co
How Do I Cancel My Membership?
You can cancel directly through the processor that you used to join:
- SegPay https://segpaycs.com/spsolo.aspx
- WTS http://www.achdebit.com/membership.php
- CCBill https://support.ccbill.com/index.cgi?language=english&page=support_form
- Epoch http://www.epoch.com/billingsupport
- Verotel https://www.vtsup.com/en/start
- CustomerCare.co http://www.customercare.co/customerservice.html
How can I check if my membership was cancelled?
You will receive an email to confirm that you have cancelled your membership. If you did not reciebve an e-mail please check your spam folder.
I don’t know what billing company I used, what do I do?
If you do not remember which billing company you used, or are having difficulty cancelling your membership please email us and we can cancel your membership for you. Please include the site you’ve joined, your username, full name and email address you used when you signed up. DO NOT send your credit card number by e-mail! Please note, cancelling your account via email can take up to 72 hours to process.
I still have questions, who do I contact?
Please submit a ticket and you will receive a reply within 24 hours.